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FAQs

Q: How do I place an order?

A: To place your order, choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information in English and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we can capture the amount and ship your order.

Q: Was my order successful?

A: You should receive an email confirmation within an hour of placing your order. There may be an issue with the order if you do not receive an email confirmation. Please contact us immediately via email at info@casefyshop.com

Q: How do I use discount codes?

A: Your discount code can be added at checkout. The discount will immediately be discounted from the total sum while applying the coupon. Please note that you can only use one discount code per order.

Q: Do you ship worldwide?

A: Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, let us know and we will contact you.

Q: How long does the shipping take?
A: Free International Standard Shipping time varies by location. These are our estimates:
Location  * Estimated shipping time (business days)
United State 6-20 days
Canada, Europe 12-25 days
Australia, New Zeland 12-25 days
Central & South America  15-25 days
Asia & other countries 15-35 days
  
Q: Do you provide tracking info?

A: Yes, you will receive an email which contains your tracking information once your order has shipped. Can't find your email? Send us a quick note at info@casefyshop.com, and we'll resend it! Sometimes due to free standard shipping tracking is not available. If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

Q: Where do you ship from?

A: We ship from sweat-free factories located in Asia. So, please expect your items to be shipped separately (if you order more than one item), as different factories specialize in different areas of manufacturing. We ship for Free World-Wide via Parcel. This way you can receive your items internationally without having to pay any import taxes for orders below $1000. We currently do not offer expedited shipping via FedEx, UPS, DHL, etc. because of the high import taxes, they charge to their customers (you).

Q: What is the store's return and exchange policy?

A: Strictly no returns or exchanges unless there is defect(s) in the product(s) and the attention is brought to us within no later than a week! So make sure you are ordering the correct item, size, and color. Orders cannot be canceled upon shipment.

 

Have a question?
E-mail us at info@casefyshop.com

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